Client’s Stories

Enhancing Factory Operations through Intelligent Visual Monitoring

The Client

Smart FactoryIoTCloud CCTVAI VisionManufacturing DX

Operational VisibilitySafety ManagementFactory MonitoringVideo Analytics

A Japanese-affiliated manufacturing enterprise operates multiple production facilities in Vietnam, including Export Processing Enterprise (EPE) factories that are subject to strict customs surveillance and long-term video retention requirements.

As production expanded across multiple sites, camera systems were installed independently over time, resulting in fragmented management, inconsistent operational processes, and limited visibility into factory activities. The customer wanted more than a surveillance system—they sought a centralized platform that could transform video data into actionable operational intelligence while supporting their long-term Smart Factory roadmap.

Key Outcomes

・Unified management of 80 surveillance cameras
・Successfully deployed across 2 manufacturing factories
・Reduced incident investigation from hours to just a few clicks
・Centralized cloud-based video management and monitoring
・Long-term cloud recording supporting EPE compliance requirements
・Flexible AI vision platform ready for future manufacturing use cases

Tech Stack

Cloud Video Management Platform

Edge Gateway for Legacy Camera Integration

Remote Monitoring Platform

API Integration with Quality & Reporting Systems

AI Vision Engine

The Challenges

As the manufacturing environment continued to grow, the customer’s CCTV infrastructure evolved into a collection of independent systems managed by different departments and vendors. Cameras operated on separate platforms with different user accounts, storage locations, and maintenance processes, making centralized governance almost impossible.
 
When quality issues or safety incidents occurred, production teams often spent hours identifying the correct camera and manually reviewing recorded footage before determining what had happened. The lack of integration between surveillance systems and operational data significantly delayed root-cause analysis and corrective actions.
 
Operational challenges extended beyond video management. Safety inspections were still performed using paper-based checklists, while equipment downtime was recorded manually after incidents had already occurred. At the same time, EPE regulations required uninterrupted long-term video retention, placing additional pressure on the existing on-premise infrastructure and increasing compliance risks.
 
The customer needed a solution capable of centralizing video management, improving operational visibility, and creating a scalable foundation for future AI-powered manufacturing initiatives.

Our Solution

Cloud-native Video Management Platform

Rikkeisoft developed a cloud-native visual monitoring platform that unified fragmented CCTV systems into a centralized management environment without replacing the customer’s existing infrastructure.

Centralized Camera Management

The solution integrates both legacy and IP cameras into a single platform, enabling centralized device management, user administration, remote monitoring, and cloud recording across multiple factories.

Integrated Production Monitoring

Video data was integrated with quality control and operational reporting systems, allowing supervisors to quickly access relevant footage directly from production records and significantly reduce investigation time.

AI-powered Visual Monitoring

The platform extends beyond traditional surveillance with AI-powered capabilities for safety management, equipment monitoring, and production observation. Configurable detection rules enable new manufacturing use cases without requiring a dedicated AI team.

Scalable Smart Factory Platform

Designed as a scalable digital platform rather than a standalone CCTV solution, the system provides a foundation for future Smart Factory initiatives, including intelligent analytics, predictive monitoring, and AI-driven operational optimization.

Business Impact

Centralized Visual Operations

The platform unified fragmented surveillance systems into a centralized cloud-based environment, improving visibility across production facilities while simplifying camera infrastructure management.

Faster Incident Investigation

By integrating operational records with video footage, supervisors can locate relevant recordings in just a few clicks, dramatically reducing the time required to investigate production issues.

Enhanced Compliance & Reliability

Long-term cloud recording supports EPE production requirements, helping strengthen compliance while reducing operational risks associated with on-premise storage.

Foundation for Smart Factory

With over 80 cameras deployed across two manufacturing facilities, the platform provides a scalable foundation for AI-powered safety management, intelligent production monitoring, and future Smart Factory initiatives.

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