The Client
InsuranceFintechDigital PlatformPayment GatewayContract Management
Core System IntegrationAI Recommendation
Key Outcomes
・Nearly 4 years of continuous development and maintenance (Apr 2017 – Dec 2020)
・Peak delivery team of 7 engineers
・Supports 2,000+ users
・Integrated with Payment Gateway and Core Insurance System
・Established a long-term Offshore Development Center (ODC)
Tech Stack
Java Spring Boot
ReactJS
REST API
Payment Gateway
Oracle
MySQL
The Challenges
As customer expectations shifted toward digital-first services, the insurance company recognized the need to replace fragmented and paper-based processes with a unified online platform. Existing operations involved multiple independent business processes, making policy registration, contract management, payment processing, and claims handling increasingly complex and less efficient.
In addition to modernizing customer services, the new platform needed to integrate seamlessly with the company’s existing core insurance systems while maintaining business continuity throughout the migration. The project also presented a significant delivery challenge, requiring a large development workload to be completed within a demanding schedule without compromising system quality or operational stability.
The customer therefore required an experienced development partner capable of delivering a scalable enterprise platform while supporting long-term business evolution through continuous enhancements.
Our Solution
Dedicated Offshore Development
Rikkeisoft established a dedicated offshore development team, working closely with the customer throughout the entire project lifecycle – from business analysis and system design to implementation, operation, and long-term maintenance.
Comprehensive Digital Insurance Platform
The team developed an end-to-end online insurance platform covering product management, online policy registration, payment processing, policy management, claims handling, reporting, and integration with the customer’s core insurance system.
End-to-end Insurance Digitalization
Beyond developing the platform, Rikkeisoft redesigned and digitalized the entire insurance service workflow, enabling customers to complete policy registration and management through a seamless online experience. The solution was built to accommodate future business requirements and additional insurance services.
Long-term ODC Partnership
Following the successful launch, Rikkeisoft continued supporting the customer through operation, maintenance, and continuous enhancements. The engagement evolved into a long-term Offshore Development Center (ODC) partnership, reflecting the customer’s continued trust in Rikkeisoft’s delivery capability and technical expertise.
Business Impact
The new online insurance platform successfully transformed traditional insurance operations into a modern digital service, providing customers with a more convenient and efficient experience for policy registration and management. By integrating key business functions into a single platform, the customer improved operational efficiency while establishing a scalable foundation for future digital services.
Beyond the successful system implementation, the project also strengthened the long-term partnership between the customer and Rikkeisoft. Through nearly four years of continuous collaboration, Rikkeisoft consistently delivered system enhancements, maintained stable operations, and earned the customer’s trust as a reliable long-term development partner. The success of the engagement demonstrates Rikkeisoft’s capability to deliver large-scale enterprise solutions under demanding schedules while maintaining high quality throughout the entire software development lifecycle.
