The Client
Asset ManagementEnterprise SolutionsBFSI
This article describes a real-life project. However, we cannot disclose our client’s name for privacy purposes.
A global investment firm, with over 4000 employees, handling assets and wealth management across 40+ countries.
Key Outcomes
24/7 follow-the-sun production support enables continuous operations for business-critical systems across global time zones.
Managed support services empowering leading financial institutions to navigate complex IT landscapes, achieve operational efficiency, and deliver superior client service.
Tech Stack
C+
Azure
Jira
Java
SQLThe Challenges
Legacy and Evolving Systems
The client operates a complex technology landscape shaped by continuous M&A activity, with legacy systems running alongside modern platforms,
requiring constant integration and regulatory adaptation across multiple jurisdictions.
24/7 System Support
The client needed an engineering team to provide 24/7 support bridging US,
European, and Asian time zones for mission-critical trading and investment
systems.
Our Solution
Dedicated Engineering Teams
RKTech established an offshore team covering both legacy and modern
technologies, including Business Analysts, Data Scientists, QA & Automation
Engineers, DevOps, and L1/L2 Support. The team handles production support
and managed services across mission-critical systems.
Isolated Infrastructure
Built a fully dedicated Offshore Development Center with an isolated floor,
separate badge systems, time tracking, and infrastructure ensuring strict
segregation and governance.
Security Controls
All work occurs in locked-down environments with tight DLP policy.
Operations include 24/7 video monitoring, full audit rights, and regular on-site client visits.
Business Impact
150 engineers deployed (with capacity to scale beyond 200), achieving up to 80% cost reduction compared to previous onshore resources.
30% reduction in logged errors across managed systems within the first
year through hands-on production support for 10+ business-critical platforms.
Enterprise-grade trust established demonstrating the ability to support
mission-critical workloads at scale for highly regulated financial institutions.
